1. Corporate Framework and Agreement
These Terms of Service govern the use of www.dreamweavehome.com and the purchase of items through the platform. By placing an order, the customer agrees to these terms, which are structured to comply with the applicable legal frameworks of México, the European Union, and the United States.

2. Order Cancellation Policy
We provide an unconditional cancellation window for all orders. Customers may request a full refund within 24 hours of order placement. Once this period expires, the order enters the internal fabrication phase, and subsequent cancellations cannot be facilitated.

3. Personalisation and Intellectual Property Oversight
Our services involve the fabrication of items based on user-provided specifications.

Intellectual Property Warranty: At the point of purchase, customers must complete a mandatory confirmation checkbox stating:
“I confirm that I possess the legal rights or authorised usage for this content, and it does not contain unauthorised commercial trademarks.”

Proactive Manual Review: Every order undergoes a mandatory human compliance review within 24 to 48 hours following payment confirmation.

Review Protocol:

  1. Evaluation: Submitted content is assessed for potential intellectual property infringements.
  2. Non-Compliance: If unauthorised content is identified, the order is cancelled immediately and a full refund is issued to the original payment method.
  3. Confirmation: If the content complies with applicable standards, the order is formally confirmed and fabrication begins. Status updates are provided via email.

4. Fabrication and Fulfilment Timelines
Production Period: Each item is produced individually following order confirmation. The standard timeframe for fabrication and internal quality inspection is 3 to 5 business days.

Dispatch Location: All goods are dispatched from our operational hub at:
José López Portillo 685, Emiliano Zapata Nte., 27445 Matamoros, Coah., Mexico

Shipping Duration: Estimated transit time to destinations within Europe and the United States is 5 to 12 business days.

5. Logistics, Tracking, and DDP (Delivered Duty Paid)
Automated Notifications: Tracking updates are automatically sent to the customer’s registered email at key milestones, including order dispatch, customs clearance, and final delivery.

Taxation and Customs: Shipments are processed under a Delivered Duty Paid (DDP) framework. www.dreamweavehome.com assumes responsibility for all applicable import duties and customs-related fees. Customers are not required to pay additional charges upon delivery. Confirmation is provided once customs clearance is completed.

Delivery Resolution: If an order exceeds the standard transit timeframe, a formal investigation with the carrier will be initiated. Based on the verified findings, either a full refund or a replacement shipment will be arranged.

6. Risk of Loss and Transfer of Ownership
In accordance with applicable EU consumer protection directives and relevant United States consumer regulations, the risk of loss or damage remains with www.dreamweavehome.com until the goods are physically delivered to the customer (or an authorised third party). Ownership and risk transfer only upon confirmed delivery to the designated address.

7. Returns and Quality Guarantee
Right of Withdrawal Exception: In accordance with Article 16(c) of the EU Consumer Rights Directive, the standard 14-business-day right of withdrawal does not apply to goods manufactured to the consumer’s specifications or clearly personalised items. Returns based on change of mind or subjective preference are therefore not accepted.

Quality Guarantee: If an item is received with structural defects, damage, or fabrication errors attributable to our internal processes, customers are entitled to an appropriate resolution.

Resolution Process: Customers must contact support via email and provide photographic evidence of the issue. Upon verification, a full refund or replacement will be issued without requiring the return of the original item.

8. Governing Law
These Terms of Service are governed by the commercial regulations of México, alongside mandatory consumer protection laws applicable within the European Union and the United States. Any disputes shall be addressed through our formal internal resolution procedure.

Corporate Contact Information

Website: www.dreamweavehome.com

Registered Address: José López Portillo 685, Emiliano Zapata Nte., 27445 Matamoros, Coah., Mexico

Email: dropshipping.co@dreamweavehome.com

Telephone: +52 8715509822