1. Order Cancellation and Production
A dedicated adjustment window is provided for all orders. Customers may request an unconditional cancellation and receive a full refund within 24 hours of order placement.

As all products are manufactured on a made-to-order (Print-on-Demand) basis, production begins immediately after this 24-hour period concludes. The standard production cycle spans 3 to 5 business days, during which each item is individually fabricated and subjected to a structured internal quality assessment.

2. Shipping Origin and Logistics Partners
All orders are dispatched directly from the operational facility located at:

José López Portillo 685, Emiliano Zapata Nte., 27445 Matamoros, Coah., Mexico

To ensure dependable international transit, priority logistics services are utilised through established global carriers, including DHL, FedEx, and UPS.

3. Estimated Delivery Timelines
International shipping is available to the United States and Europe (including both EU and non-EU member states).

Transit Time: Delivery typically ranges between 5 to 12 business days following dispatch.

Tracking Milestones: Automated tracking notifications are sent to the email address provided at checkout at the following key stages:

  • Dispatch: When the parcel departs from the facility.
  • Customs Entry: Upon arrival at destination customs (United States or Europe).
  • Local Delivery: When the parcel is transferred to the local courier for final delivery.

4. Customs, Duties, and DDP (Delivered Duty Paid)
All shipments to the United States and Europe are processed under a Delivered Duty Paid (DDP) framework to ensure pricing transparency.

No Additional Charges: The total amount paid at checkout includes applicable import duties, value-added taxes (VAT), and customs clearance fees. Customers are not required to pay additional charges upon delivery.

Confirmation of Clearance: An automated notification is issued once the shipment has successfully cleared customs.

Reimbursement Policy: In the rare event that a local authority or courier incorrectly requests additional payment, customers should contact dropshipping.co@dreamweavehome.com and provide a copy of the official receipt. Verified charges will be reimbursed in full.

5. Delivery Enquiries and Resolutions
While every effort is made to ensure timely delivery, international shipping may occasionally be affected by factors outside operational control.

If an order exceeds the standard delivery timeframe, a formal investigation will be initiated with the respective carrier. Upon conclusion of the carrier review, an appropriate resolution will be provided, which may include a complimentary replacement shipment or a full refund, depending on the documented findings.

Customers are responsible for providing an accurate and complete shipping address at checkout. We cannot be held liable for delayed or lost shipments resulting from incorrect address information provided by the customer. In such cases, reshipment may incur additional operational costs.

6. Contact Information

Website: www.dreamweavehome.com

Registered Address: José López Portillo 685, Emiliano Zapata Nte., 27445 Matamoros, Coah., Mexico

Email: dropshipping.co@dreamweavehome.com

Telephone: +52 8715509822